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Shipping Policy

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms:
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Processing & Production Time

Orders may take up 7 business days to process and produce. This time may increase during sales and holidays. Our products are handmade in Manila, Philippines.

Shipping Carrier & Time

Once your order has been processed and produced (see above), orders are shipped via LBC, JRS, J&T which varies between 3-5 business days to Luzon, 5-8 business days to Visayas & Mindanao. DHL or FeDEx International Shipping now available, please see shipping options at check out

Rush Order

We offer rush orders to accommodate inconvenient occasions, extra rush fee will apply. PLEASE NOTE: Rush orders must be first be approved, email or send us message contact below before placing your order.

Return / Exchance

We accept returns and exchanges of unopened or unused products within 7 days of the item being delivered. We do not refund purchases in which the product isn't to your liking or expectation. If you're experiencing an issue or receive a damaged item, please reach out within 48 hours of receiving your order and include photos with detailed description so we can determine how to best help you. Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

Items must be shipped back within 14 days of delivery. Reach out us, please include your order # and shipment tracking if issue is shipping related.

For return inquiries email us:

Tracking Order

You will receive an email as soon as your order is being prepared to ship, tracking information will be provided. Please allow 1-2 days for shipping info to update.

Lost / Stolen

We are not responsible for packages that are stolen or lost once they have been scanned by INTERNATIONAL COURIER. If a package has been marked "Delivered" but has not been received by the recipient, it typically shows up within 3-4 days. If it still has been stolen or lost by INTERNATIONAL COURIER, please contact us at and we will give the necessary information for you to file a claim with COURIER. However, we cannot refund products

© 2020  by Vintage Candle. Proudly made in the Philippines

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